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Resources

We want to share some helpful resources for people with physical disabilities and/or mental health needs. Resources on this page include:

Please note that YES Health is not associated with any of these resources, and the content of the resources is not under our control.

Important One Care contacts

One Care Ombudsman’s office
If you have concerns or need immediate help with something that has to do with your One Care health plan, contact the One Care Ombudsman’s office.

SHINE (Serving the Health Insurance Needs of Everyone)
SHINE can counsel you on your One Care enrollment options (for example, compare One Care plans’ benefits or networks, review different insurance options costs, etc.).

MassHealth customer service
MassHealth customer service can help you:

  • Check on your eligibility and enrollment status
  • Identify One Care plans where you live
  • Enroll or un-enroll in One Care
  • Change your One Care plan

Medicare Information

One Care general information

One Care information 
Access:

  • Links and information to One Care plans
  • Voluntary enrollment and automatic assignment/passive enrollment
  • Customer service
  • Providers
  • Informational materials and webinars
  • Contacts, FAQs, meetings, and news

One Care plans

Two Massachusetts plans provide One Care health care services to people with disabilities who have both Medicare and Medicaid coverage:

Commonwealth Care Alliance (serves Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Suffolk, Worcester, and parts of Plymouth counties)

Network Health (serves Worcester and Suffolk counties)

Community-based resources

Legal Advocacy Centers
The Bazelon Center for Mental Health Law
The Disability Law Center
Health Law Advocates
Mental Health Legal Advisors Committee

Mental Health Advocacy and Resource Centers
Boston University Center for Psychiatric Rehabilitation
The National Empowerment Center
M-Power
Samaritans (suicide prevention and support)
Substance Abuse and Mental Health Services Administration
The Transformation Center

Recovery Learning Communities
Kiva Center of the Central Mass Recovery Learning Community
Metro Boston Recovery Learning Community
Metro-Sub Recovery Learning Community
Northeast Recovery Learning Community
Southeast Recovery Learning Community
Western MA Recovery Learning Community

Independent Living Centers
Boston Center for Independent Living
Independent Living Center of the North Shore and Cape Ann, Inc
Massachusetts Statewide Independent Living Council
Metrowest Center for Independent Living
Multi-cultural Independent Living Center of Boston
Stavros